Accessible Tourism Supply Services in Spain

Abstract

In Spain, there are 43.564 supply services by type of disability, considering people with mobility impairments, people with hearing impairments, people with visual impairment, people with learning difficulties, people with asthma, allergies and food intolerance, people with long-term, people of very large or very small statute and small children, and people accompanied by a service animal (European Network for Accessible Tourism, 2015). The aim of this study is to investigate accessible tourism supply services in Spain. The research adopts qualitative approaches with an exploratory model to examine the accessible tourism supply services, also was conducted due to its relevance for using primary data. Firstly, it presents the review of literature. Secondly, the focus of this study was presented with the selection of travel agencies in Spain. Thirdly, a questionnaire was designed to evidence an overview of suppliers by type of service. Fourthly, the data were collected using a pilot survey. Fifthly, the analysis of the results was described using content analysis technique of 18 valid questionnaires to define categories in order to derive patterns in the analysis and reporting of information. After compiling information, this study reveals that the quality of information provided is not enough for tourists with disabilities. Among the most predominant deficits are lacks in detail, specialized services, distribution of information, and communication strategies. The research confirms that many people with disability do not travel because of the facilities and services are not suitable for their needs.